Andover / Minnesota / United States
Our Pledge To You...
At Auto Service Plus, earning your trust is our highest mission. We are committed to helping our customers with scheduled and preventative maintenance to keep your vehicle in top condition for you and your family. We pledge to provide you with an experienced and knowledgeable staff, quality brand name parts and the tools & equipment for proper repair and installation. We take pride in servicing your vehicle needs with fast and reliable service at fair prices. No repair will be performed without your informed consent. Repairs are backed by Repair Assurance North American Warranty. . Our goal is to assure you that the repair was done properly and is covered when you leave an Auto Service Plus Service Center. That's service you can trust! - See more at: http://www.autorepairhamlake.com/Ham%20Lake-customer-pledge.html
Customer Service:
Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. But when it comes to repairs, some things stay the same. The following tips should help you along the way: Do your homework before taking your vehicle in for repairs or service. Read the owner's manual to learn about the vehicle's systems and components. Follow the recommended service schedules. Keep a log of all repairs and service. When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals. Use all of your senses to inspect your car frequently. Check for: Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings. Changes in acceleration, engine performance, gas mileage, fluid levels. Worn tires, belts, hoses. Problems in handling, braking, steering, vibrations.
Note when the problem occurs. Is it constant or periodic?
When the vehicle is cold or after the engine has warmed up?
At all speeds?
Only under acceleration?
During braking?
When shifting?
When did the problem first start?
Once you are at our location, communicate your findings. Be prepared to describe the symptoms. Carry a written list of the symptoms that you can give us. Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy. Stay involved. . . Ask questions. Ask as many questions as you need. Do not be embarrassed to request lay definitions. Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins. Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment. Leave a telephone number where you can be called.
